顧客抱怨是進步的契機 Customer Complaints are Opportunities for Progress
品質絕對要件的思維應用在服務品質上的改善和提升 Four Absolutes of Quality Concept to Apply on Service Quality Improvement
探討澎湖觀光旅遊之服務創新與效益──以海上花火節為例 Discussion on the Service Innovation and Benefits of Penghu Tourism- Taking Penghu International Fireworks Festival as an Example
重視顧客心靈需求的服務品質 Focus on Service Quality of Customer Demand in Soul
