考試院推動知識管理與人力資源運用之分析   全文下載

An Analysis of Knowledge Management and Human Resources Utilization Implemented by the Examination Yuan of the Republic of China

考試院職掌公務人力資源相關法制與管理，以及衡鑑專門職業及技術人員之執業資格等業務。在知識管理中，自不能自外於潮流，如何與公務人力資源管理發展融入與聯結？並進一步尋求公務人力資源與發展的核心與靈魂，以達到知識共享與創新，是吾人關心的議題。
為因應政府改造及知識經濟時代來臨，考試院暨所屬部會積極建立知識管理系統，俾利經驗傳承與知識轉換，形塑學習型組織，並加強推動電子化等業務，俾提升機關人力素質、工作績效及資源運用。考試院推動知識管理過程之檢視評估：一、運用知識管理精進公務人力資源管理；二、策略管理階層的領導及經費支援；三、強化知識社群型態與型塑知識管理組織文化；四、鼓勵知識分享與確立績效評估標準；五、加強資訊科技人力同時升級發展。
考試院於推動知識管理希能克服各項阻礙問題，而能達到知識彙集與再利用、流程簡化與創新、強化決策品質、提升人力素質、加強服務民眾等效益。

The Examination Yuan is responsible for the relevant regulation and management of civil service human resources in the Republic of China (ROC), and the evaluation and appraisal of the practice qualification for professionals and technologists. We can not stay away from the trend of knowledge management and should integrate into and link with the management and development of civil service human resources. Moreover, we should find the core and spirit of the civil service resources development to achieve knowledge sharing and innovation. These are the issues that we concern.
To cope with the era of organizational reengineering in the government sector and knowledge-based economy, the Examination Yuan and its subordinating ministries have actively established knowledge management system to facilitate the experience transmission and knowledge transfer, mold learning organization, and strengthen the implementation of electronic business etc. All of these are aimed at upgrading manpower quality, job performance and resources utilization in the agencies. The process that the Examination Yuan implements knowledge management to review and evaluate includes the following five items. The first item is to utilize knowledge management to improve human resources management of civil service. The second item is about the leadership of strategic management level and financial support. The third item is to enhance knowledge community type and mold organizational culture with knowledge management. The fourth item is to encourage knowledge sharing and establish performance appraisal criteria. And the last one is to strengthen information technology human capital and upgrade development.
The Examination Yuan hopes to overcome all barriers during the implementation of knowledge management to gain the benefits from knowledge reuse, process simplification and innovation, strengthening the quality of fast decisions, uplifting manpower quality, and enhancing the efficiency in serving the public.