知識型政府的意涵與發展   全文下載

Implications and Development of Knowledge-Based Government

資訊科技的發達，促成網路社會，加速全球化的腳步，以及知識經濟的形成。處於全球化、網路社會、知識經濟的時代，政府的特質、角色及功能，均受到強烈的挑戰，傳統政府所應負的責任之外，政府必須因應外在環境的變化，從觀念、制度、人力、內部流程、法令等加以調整，以提昇治理能力及產生更符合民意的施政成果。本文以知識型政府的意涵與發展為題，探討上述的課題，聯合國於2001年提出一份報告，將政府界定為知識密集的服務業，所有政府內部的從業人員均宜以知識工作者自勉。知識型政府一詞，雖未十分普及，但其內涵與未來發展頗值正視。學習性組織，公部門內部的知識管理機制，以e化作為知識交換平台，強化研發創新能力，提昇內部人力素質，形塑政府組織內部創新文化，均是不可或缺。本文除分別討論知識型政府之外特別針對知識型政府的發展，歸納為六大面向加以分析。

The advance of knowledge technology has facilitated the creation of the internet society and accelerated the pace of globalization and the coalescence of a knowledge economy. In this era of globalization and knowledge economy, with the global village integrated through the world-wide web, the nature, role, and functions of government have all been subjected to intense challenge. Aside from the traditional responsibilities set for governments to deal with, now governments must meet new changes in the external environment, changes requiring adjustments in concepts, systems, manpower, internal processes, and laws and regulations–changes needed in order to elevate the ability to govern and to produce results of governance that are more in accord with the public will.
This essay takes the significance and development of knowledge-based government as its subject in discussing these issues. In 2001 the United Nations produced a report designating the domain of government as a knowledge-intensive service industry; all those employed internally in government should be encouraged to consider themselves knowledge workers. Although the term knowledge-based government is not yet used universally, it can still be seen quite correctly as a definition of the content and direction of future development.“E”-transformation serves as the knowledge exchange platform for the learning organization’s knowledge management system. Here the learning organization is the departments internal to government. This transformation is vital in that it stimulates creative abilities for research and development, raises the quality of internal manpower, and infuses the governmental organization with a culture of innovation, all of which are indispensable to further advance. In addition to discussing knowledge-based government in general, this essay in particular locates and analyzes six aspects of the development of knowledge-based government.