隨著人口老化及醫療人力短缺的挑戰，醫療產業的數位轉型已成為提升醫療品質與病人安全的必經之路。高雄市立小港醫院自2019年起推動數位轉型，以「人文關懷、視病猶親」為核心，國家醫療品質獎(NHQA)智慧醫院全機構認證為準則，並結合ESG永續發展理念，致力於打造「五心級」(安心、齊心、貼心、暖心、放心)暨「改善臨床流程，提升服務價值」的智慧醫院。本院透過全面導入人工智慧、物聯網、雲端運算與行動通訊等先進科技，於門診、急診、住院、手術、藥事及檢驗等六大醫療服務流程中，建構高度整合性的智慧化系統。具體成效包括全面提升工作效率、降低人員作業失誤率、優化員工工作環境，並提升病友就醫感受與服務滿意度，最終落實無紙化與減碳永續目標。

As healthcare systems face the growing challenges of population aging and workforce shortages, digital transformation has become essential for enhancing healthcare quality and patient safety. Since 2019, Kaohsiung Municipal Siaogang Hospital has implemented a hospital-wide digital transformation strategy guided by the principles of humanistic care and patient-centered services. Aligned with the Smart Hospital Accreditation Standards of the National Healthcare Quality Award (NHQA) and incorporating environmental, social, and governance (ESG) principles, the hospital has developed a patient-centered smart hospital model focused on optimizing clinical workflows and enhancing service value. Through the comprehensive adoption of advanced technologies, including artifcial intelligence (AI), the Internet of Things (IoT), cloud computing, and mobile technologies, the hospital has established highly integrated smart systems across six major healthcare service domains: outpatient, emergency, inpatient, surgical, pharmaceutical, and laboratory services. The implementation of these systems has improved operational efciency, reduced human error, enhanced staf working conditions, and increased patient satisfaction and care experience. In addition, these initiatives have supported the hospital’s sustainability goals by promoting paperless operations and reducing carbon emissions. This experience demonstrates how digital transformation can strengthen healthcare resilience while improving the quality and value of care. It also provides a practical reference for healthcare organizations seeking to advance smart hospital development and sustainable healthcare services.