透過互惠交換與關係記憶強化供應鏈韌性：國際外包關係的實證

Enhancing Supply Chain Resilience Through Mutual Exchange and Relationship Memory: Evidence From International Outsourcing Partnerships

本研究旨在探討供應鏈韌性在關係學習與企業績效之間所扮演的中介角色，並同時檢視強化供應鏈韌性的調節機制。本研究基於217家臺灣的供應商的問卷調查資料，以結構方程模型與階層迴歸分析驗證假說。研究發現為：一、互惠資訊交換與關係記憶發展均有助於供應鏈韌性與企業績效的提升；二、供應鏈韌性對關係學習與企業績效有部分中介效果；三、關係記憶發展與網絡資源互補性的交互作用效果會正向影響供應鏈韌性。本研究為供應鏈韌性、跨組織學習及國際外包的相關研究提供了新的意涵。

The study unpacks the mediating role of supply chain resilience (SCRES) in linking relationship learning to firm performance, while simultaneously examining the moderating mechanism whereby SCRES is developed. We posit that relationship learning practices, mutual information exchange and relationship memory development, interact with network resource complementarity in enhancing SCRES, which ultimately contributes to firm performance. Based on a questionnaire survey of 217 Taiwanese IT firms, we conduct structural equation modeling and hierarchical moderated regression analysis to test the hypotheses. We confirm that mutual information exchange and relationship memory development positively affect SCRES, which partially mediates the effects of two facets of relationship learning on firm performance. Finally, relationship memory development and network resource complementarity interactively improve SCRES. This study offers pragmatic insights and theoretical implications.