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篇名
聆聽並滿足病人需求: 提升醫療品質的關鍵
並列篇名
Listening to and Fulfilling Patients’Needs : The Key to Improving Healthcare Quality
作者 王仲祺
中文摘要

單側聲帶麻痺會造成聲音沙啞、嗆咳甚至肺炎,嚴重影響病人生活品質。過去「第一型甲狀軟骨整形術」往往需要等待半年才能進行,導致部分病人延誤或放棄治療。為回應病人「了解疾病預後」及「快速緩解症狀」兩大需求,臺中榮總發展出「喉肌電針導引玻尿酸聲帶內注射」的創新作法,讓病人在門診即可同時接受神經功能評估與即時治療。此療程微創、安全,無需麻醉與住院,大幅提升可近性並改善病人滿意度。 此改善案例不僅是醫療技術的突破,更展現跨專業團隊(耳鼻喉頭頸科、神經內科、語言治療師)整合資源、標準化流程,建立高效率、高品質照護模式的成果。相關研究已發表於多篇國際期刊,並多次受邀於國內外會議分享,亦吸引國際學者來臺觀摩交流,展現臺灣醫療的國際影響力。我們不僅聆聽單側聲帶麻痺患者的嗓音,更用心傾聽並努力滿足他們的需求。參與「國家醫療品質獎」競賽的歷程,也使我們能持續自我檢視,並透過跨院所交流不斷淬鍊成長,精進服務品質。

英文摘要

Unilateral vocal fold paralysis can cause hoarseness, aspiration, and even pneumonia, severely impacting patients’ quality of life. In the past, type I thyroplasty typically required a six-month waiting period before surgery, leading some patients to delay or forgo treatment. To address two key patient needs—understanding disease prognosis and obtaining rapid symptom relief—Taichung Veterans General Hospital developed an innovative approach: laryngeal electromyography–guided hyaluronic acid injection into the vocal folds. This outpatient procedure allows patients to undergo both nerve function evaluation and immediate treatment during the same visit. Minimally invasive, safe, and requiring neither anesthesia nor hospitalization, the procedure has significantly improved accessibility and patient satisfaction. This improvement initiative is not only a breakthrough in medical technology but also demonstrates the strength of a multidisciplinary team—comprising otolaryngology, neurology, and speech-language pathology—in integrating resources, standardizing processes, and establishing an efficient, high-quality care model. The results have been published in multiple international journals, presented at conferences worldwide, and have attracted visiting scholars to Taiwan, showcasing the global impact of Taiwan’s medical innovation. We not only listen to the voices of patients with unilateral vocal fold paralysis, but also listen attentively and strive to fulfill their needs. Participation in the National Healthcare Quality Award has further enabled continuous self-reflection and provided a platform for cross-institutional exchange, allowing the team to refine, grow, and continually improve service quality.

起訖頁 022-027
關鍵詞 病人需求單側聲帶麻痺跨專業團隊流程改善國家醫療品質獎patient needsunilateral vocal fold paralysismultidisciplinary teamprocess improvementNational Healthcare Quality Award
刊名 醫療品質雜誌  
期數 202509 (19:5期)
出版單位 財團法人醫院評鑑暨醫療品質策進會
該期刊-上一篇 深化以人為本的醫療品質:澄清醫院的25年持續改善之旅
該期刊-下一篇 技術混合模式應用於住院病房之文獻回顧
 

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