自1998年起，澄清醫院秉持「以病人為中心、全員參與」之核心理念，系統性導入全面品質管理(Total Quality Management, TQM)，推動跨部門合作與流程改善，逐步建構穩健的品質制度與教育體系，形塑制度化且內化的品管文化。2024年本院榮獲醫策會頒發「持續品質改善25年獎」持續不間斷落實品管圈制度，推動醫療品質改善，結合教育訓練、進度控管與競賽激勵機制，實現「以人為本、永續精進」的品質管理藍圖。 醫療品質的穩定推進，奠基於標準化、系統化與連續性運作，並依循持續品質改善(CQI)與全面品質管理(TQM)兩大原則，以標準作業流程之三級稽核、異常監測、指標管理等機制，深耕品質文化、提升服務品質。28年來，本院已完成886項改善專案，80％以上員工實際參與，累計獲得177座獎項，顯示品質文化已深植團隊與組織核心，展現醫療服務品質的柔韌與創新。

Since 1998, Cheng Ching Hospital has upheld the core philosophy of “patient-centeredness and full staff participation,” systematically introducing systematically implementing Total Quality Management (TQM) to foster cross-departmental collaboration and process improvement. Through these efforts, the hospital has progressively established a robust quality system and training framework, thereby shaping an institutionalized and internalized culture of quality management. In 2024, the hospital was honored with the 25-Year Continual Quality Improvement Award from the Joint Commission of Taiwan, recognizing its persistent implementation of the Quality Control Circle (QCC) system, continual promotion of healthcare quality improvement, and integration of education and training, progress monitoring, and incentive mechanisms. Together, these initiatives have realized a quality management blueprint centered on patient care and sustainable advancement. The steady advancement of healthcare quality in the hospital has been grounded in standardized, systematic, and continual operations, guided by the dual principles of Continuous Quality Improvement (CQI) and TQM. By applying mechanisms such as three-tier auditing of standard operating procedures, deviation monitoring, and indicator management, the hospital has cultivated a deeply rooted quality culture and enhanced service quality. Over the past 28 years, the hospital has completed 886 improvement projects and received 177 awards, with more than 80% of its employees directly involved. These achievements demonstrate that a quality-oriented culture has become deeply embedded in the medical teams and organizational core of the hospital, reflecting both resilience and innovation in the quality of healthcare services.