提升醫療品質與病人安全的全方位策略

A Comprehensive Strategy for Enhancing Healthcare Quality and Patient Safety

本院自2017年成立品質管理中心為正式組織以來，結合knowledge-attitude-behavior (KAB) model三個面向推廣醫品病安，策略包含培養學習型組織、推廣品管圈文化、導入視覺化指標管理，並深化與合作醫院的夥伴關係等。透過組織化的決策機制，即時監測異常指標、檢討病人安全事件，並藉由定期會議與跨部門溝通，確保醫品病安相關業務的落實。同時，專業能力的提升亦是關鍵，透過培訓與輔導員、高階醫品師等證照的考取，鼓勵人員持續學習，將所學應用於實務，進一步推動醫品病安發展。此外，透過品管圈文化的推動，培養員工主動發現問題、解決問題的能力，並結合精實管理、TRM、HFMEA等多元方法，使品質改善更具系統性。另一方面，視覺化指標管理的應用，尤其是Microsoft PowerBI的導入，使數據分析更加即時，提高管理效率與決策準確性。最後，本院亦積極與合作醫院建立長期夥伴關係，透過專業交流與輔導，攜手提升整體醫療品質，為病人提供更安全、優質的醫療服務。本院將持續秉持創新與卓越的精神，致力於醫品病安的永續發展。

 

Since the formal establishment of its Quality Management Center in 2017, the hospital has promoted healthcare quality and patient safety through a multifaceted strategy on the basis of the knowledge– attitude–behavior model. This strategy involves fostering a learning organization, promoting a culture of quality control circles (QCCs), implementing visualized indicator management, and strengthening partnerships with collaborating hospitals. Through a structured decision-making mechanism, the hospital has conducted real-time monitoring of abnormal indicators and systematic reviews of patient safety incidents. These efforts have been supported by regular meetings and cross-departmental communication to ensure the effective implementation of quality- and safety-related initiatives. Additionally, professional competency development has been emphasized: Staff members have been encouraged to pursue education and acquire certifications—such as those for quality facilitators and advanced healthcare quality specialists—to apply knowledge in clinical practice and advance quality and safety initiatives. The promotion of a QCC culture has nurtured employees’ ability to proactively identify and resolve problems. The QCC culture has been integrated with diverse methodologies, specifically Lean management, team resource management, and healthcare failure mode and effect analyses, to enhance the systematization of quality improvement efforts. Additionally, the application of visualized indicator management—especially the adoption of Microsoft Power BI software—has enabled realtime data analyses, enhancing managerial efficiency and decision-making accuracy. Finally, the hospital has actively established long-term partnerships with collaborating institutions. Through professional exchanges and mentorships, these partnerships have aimed to improve overall healthcare quality and provide patients with safer and higher quality services. The hospital remains committed to innovation and excellence as it strives for sustainable healthcare quality and patient safety.