從制度到創新：醫療品質與病人安全的全方位提升

From Systematic Management to Innovation: Comprehensive Improvement of Healthcare Quality and Patient Safety

本院透過制度化管理與創新措施，全面提升醫療品質與病人安全。出院14天內非計畫性再住院率由1.76%降至1.09%，顯示跨團隊會議、出院前評估與指標回饋機制的有效性。

推動45項醫病共享決策(Shared Decision Making, SDM)主題，建立病人決策輔助工具(Patient Decision Aids, PDA)，協助病人在高風險手術與重大治療選擇時獲得充分資訊與支持。2020至2023年間，於財團法人醫院評鑑暨醫療品質策進會競賽獲1項實踐績優獎、22項優秀團隊獎、3項創新獎、4項人因特別獎，成效卓越。

此外，智慧評估系統降低術後缺血性腦中風或心肌梗塞至零，跨部門排檢整合系統將病人檢查等待時間從3至26天縮短為4小時至7天，提升診療效率。本院將持續優化管理模式，導入新技術並接軌國際標準，持續精進醫療品質與病人安全。

 

Our hospital successfully improved health-care quality and patient safety through systematic management and innovation. The hospital-wide 14-day unplanned readmission rate dropped from 1.76% to 1.09%, demonstrating the effectiveness of interdisciplinary meetings, predischarge assessments, and indicator feedback.

We implemented 45 shared decision making topics and developed patient decision aids to support high-risk surgical and major treatment decisions. From 2020 to 2023, we received one Excellence in Practice Award, twenty-two Outstanding Team Awards, three Innovation Awards, and four Human Factors Special Awards in National Healthcare Quality Award competitions.

Our intelligent assessment system reduced postoperative ischemic stroke and myocardial infarction to zero, and a cross-department screening system cut patient wait times from between 3 and 26 days to between 4 hours and 7 days, improving diagnostic efficiency. We will continue optimizing our management strategies, integrating new technologies, and ensuring alignment with international standards to advance health-care quality and patient safety.