聾人接受手語翻譯員服務之正負向經驗與期許

Positive and negative experiences and expectations of deaf people receiving the services of sign language interpreters

聾人生活在聽人為眾的社會環境，手語翻譯服務的需求遍及各場域，此研究目的在於透過聾人接受手語翻譯服務後，就手語翻譯員的服務情形分析其正負向經驗，並了解聾人對於手語翻譯員的期待。研究方法方面，研究者以台灣手語對六位聾人進行半結構式深度訪談，並將手語影像轉譯成書面語後再進行編碼與分析。結果發現受訪者的正向經驗包含手語翻譯員手形清楚、轉譯語句精練易懂、搭配非手部的信號，並主動留意聾人的需求；負向經驗則包含：翻譯未能同步、確實、雙向或是未保持客觀中立，以及現場權威人士和旁觀者的態度導致權益受限或感受差。當遇到手語翻譯服務經驗不理想時，聾人會選擇現場直接告訴翻譯員、與窗口聯繫表達需求、或透過滿意度調查表提出建言，也有反求諸己、做更多事前準備。
聾人希望手語翻譯員能持續進修提升翻譯的能力，以及提早到場選擇合適的位置、與聾人建立加快翻譯速度的默契，和翻譯過程中保持客觀中立，並能發揮同理心，主動發現聾人的狀態和需要；亦盼政府能將聾人的需求、手語翻譯員存在的意義，融入學校教育或加入社會、社區宣導，提升環境的友善度。

Purpose: Living in hearing people’s community, Deaf individuals call for sign language interpreting service in daily living. Thus, the aim of this research is to gain a better understanding of their experiences. Methods: Semi-structured interviews in Taiwan Sign Language were conducted with six Deaf interviewees. After Taiwan Sign Language was translated into Chinese descriptive transcripts, the dialogues were coded and classified. Findings: the participants had positive experiences on the interpreters keeping hand shapes clearly, translating precisely, showing nonmanual signals, and proactively paying attention to the changes and requirements of the participants’facial expression. Nonetheless, the participants had negative experiences on the interpreters interpreting not synchronously, correctly, and bidirectionally, not playing the impartial roles. When encountering unsatisfactory experience in sign language translation services, deaf people will choose to directly tell the interpreter on the spot, contact the window to express their needs, or provide suggestions through the satisfaction survey form, but also ask themselves and do more preparations.
Deaf people hope that sign language interpreters can continue to learn to improve their interpreting skills, arrive early to select suitable seats, establish a tacit understanding with deaf people to speed up translation, and maintain objective neutrality in the translation process, and be able to exercise empathy and take the initiative to discover the needs of the deaf; they also hope that the government can integrate the needs of the deaf and the significance of the existence of sign language interpreters into school education or participate in social and community advocacy to improve the friendliness of the environment.