公共圖書館創客空間服務之研究：以新北市立圖書館為例

A Makerspace Service Model for Public Libraries: The Case Study of New Taipei City Library

創客運動自2005年起蓬勃發展，國家圖書館也正推動臺灣圖書館建置創客空間，並訂有《圖書館創客空間建置與服務指引》。然而，臺灣公共圖書館創客空間服務相關研究較少。本研究以新北市立圖書館系統為研究範圍，探討系統內三間提供創客空間服務之分館其創客空間的服務內涵、設計歷程及影響服務設計與營運之因素。研究者以訪談為主，並透過分館創客空間營運之相關文件及觀察豐富研究資料後，以紮根理論分析方式，進行資料分析以建構創客空間的服務模式。研究發現公共圖書館創客空間以機構屬性為服務內涵之基礎，服務設計歷程以解釋、設計、交付為主要階段，委外廠商的服務設計參與程度高。內部資源為服務設計與服務營運成效的主要影響因素。以研究結果為基礎，研究者建議圖書館應以在館內主要動線設置創客空間，或設清楚標示系統為提升可見性的主要策略，並採預約經營模式解決人力問題。

The maker movement has flourished since 2005, and the National Central Library is promoting the establishment of maker spaces in libraries across Taiwan. However, research on makerspace services in Taiwan`s public libraries remains limited. This study uses the New Taipei City Library as a case study to examine the service content, design process, and influencing factors of maker spaces in three of its branches. Data collection included documents, observation records, and interviews, analyzed using grounded theory to construct a service model. The findings indicate that public library makerspaces are grounded in the institution's core attributes. The service design process is characterized by three main stages: interpretation, design, and delivery, with significant involvement from outsourced contractors in service design. Internal resources are identified as key factors influencing both service design and operational outcomes. Recommendations include placing maker spaces along the library`s main pathways or implementing clear signage systems to enhance visibility. Additionally, adopting a reservation-based operational model can address staffing challenges.