能者多勞？敬業員工的哀愁：工作敬業、工作要求與情緒耗竭關係的探討

Abler People Do More Work? The Distress of En-gaged Employees: Investigating the Relationships of Work Engagement, Job Demands, and Emotional Exhaustion

有別過去工作敬業大多針對正面效應的探究，本研究基於人際信任與資源保存理論觀點，探討工作敬業對員工身心方面的可能負面影響歷程。本研究以三個時間點蒐集國內某連鎖快剪機構140份有效樣本資料進行分析，結果顯示工作敬業對工作要求有正向影響關係，且工作要求的提升將進而引發更高的情緒耗竭；此外，工作控制會調節工作敬業透過工作要求對情緒耗竭的間接效果，只有在工作控制低時此效果才存在。根據研究結果，本研究提出理論與實務意涵的討論與建議。

In contrast to previous research on work engagement that mainly focused on positive effects, this study, based on the perspective of interpersonal trust and conservation of resources theory, explores the process of possible negative impacts of work engagement on employees’physical and mental aspects. Sampling from 140 employees working for a quick-cutting chain company in Taiwan at three times points. The results show that work engagement has a positive relationship with job demands, and increased job demands lead to higher emotional exhaustion; in addition, the moderation of job control on the indirect effect of work engagement through job demands on emotional exhaustion was evident only when job control was low. Accordingly, based on the findings, theoretical and practical implications are discussed.