醫療行政人員工作勝任感與離職傾向之相關性研究──以工作滿意度為中介變項

A Study on the Relationship Between Job Competence and Turnover Intention of Medical Administrative Personnel - The Mediating Effect of Job Satisfaction

隨著醫療照護品質的提升，醫療行政人員在各項工作標準與流程的執行中扮演關鍵角色，此亦為醫療管理的重要環節之一。然而，醫療行政人員之相關議題卻鮮少受到關注。故本研究以醫療行政人員為調查對象，旨在探討其工作勝任感與離職傾向之相關性，並以工作滿意度為中介變項。問卷調查蒐集到274份有效問卷，本研究以R-PROCESS之插件程式進行資料分析與假設檢驗。研究結果顯示，工作勝任感與工作滿意度之間呈正相關，工作滿意度與離職傾向之間則呈負相關；此外，工作勝任感與離職傾向之間亦呈負相關。進一步分析發現，工作滿意度於工作勝任感與離職傾向之間具有部分中介效果。因此，醫療機構管理者可優先關注醫療行政人員之工作勝任感，再提升人員之工作滿意度，以有效地降低其離職傾向。

As the quality of healthcare continues to advance, the role of medical administrative personnel becomes increasingly critical in the implementation of operational standards and processes, thereby positioning them as essential components of healthcare management. However, research focusing on this group is still limited. This study investigates the relationship between job competence and turnover intention among medical administrative personnel, with job satisfaction acting as a mediating variable. A total of 274 valid responses were obtained through a questionnaire survey, and data analysis, including hypothesis testing, was conducted utilizing the R-PROCESS plugin. The findings reveal a positive correlation between job competence and job satisfaction, while job satisfaction exhibits a negative correlation with turnover intention. Furthermore, job competence is also negatively correlated with turnover intention. Additional analysis indicates that job satisfaction partially mediates the relationship between job competence and turnover intention. These results imply that managers within healthcare institutions should prioritize the enhancement of job competence among medical administrative personnel to foster job satisfaction and, consequently, mitigate turnover intention.