組織及個人因素對公部門人員知識分享行為影響之實證分析   全文下載

The Effect of Organizational and Individual Factors on Employees’Knowledge Sharing Behavior in Public Sector

隨著知識經濟時代的來臨，知識已成為組織競爭優勢的最重要來源之一，而知識分享允為其中關鍵所在。近年來學者已逐漸跳脫傳統技術觀點的限制，而朝向以「人本觀點」探討知識分享行為，關注其背後的社會層面因素及影響，並致力於探討影響分享行為之因素。本研究即採人本觀點，以公部門人員為研究對象，探討相關組織因素，包括信賴、組織認同及報酬誘因，以及個人因素：官僚人格特性對知識分享行為的影響，以利建立相關研究架構及假設，並加以實證分析。研究結果顯示，上述探討因素對公部門人員的知識分享行為產生不同型態的影響，而其中所顯現之意涵，可作為政府思考推動知識型政府及數位治理之重要參考。

Despite many literatures on knowledge management and governance, we know little about why members of organization do share knowledge, especially in government agencies. This study aims to understand organizational and individual factors that influence employees’knowledge sharing behavior in public sector, they include trust, organizational identification ,rewards/incentives and bureaucratic personality. Based on the related discussions, this paper uses questionnaires to investigate employees’knowledge sharing behavior in Taiwan government. Finally, this paper makes some discussions about research findings and proposes some policy suggestions.