知識經濟時代政府部門的策略管理－－平衡計分卡在公部門的應用   全文下載

The Strategic Management of the Government in the Era of Knowledge Economy:The Application of the Balanced Scorecard to the Public Sector

由於資訊科技的進步，造成全球環境巨大的改變，無論是公部門或是私部門都受到前所未見的衝擊。在策略管理的部分，私部門採用由哈佛大學教授羅伯‧柯普朗（Robert Kaplan）與諾朗諾頓研究所（Nolan Norton Institute）最高執行長（CEO）大衛‧諾頓（David Norton）所共同發展出來的「平衡計分卡」（The Balanced Scorecard）。雖然公部門與私部門的運作有所差異，但本文主張把平衡計分卡的概念稍加修改，也可以應用到公部門的領域；雖然仍會可能遇到許多執行上的困難，但修正過的平衡計分卡將有助於公部門的績效管理、策略管理，以及改善公部門政策不連續的弊病。

The improvement of information technology have made global environment dramatically changed. For strategic management, the private sector adopt“The Balanced Scorecard”, which is developed by Robert Kaplan who is the professor in Harvard University and David Norton who is the CEO in Nolan Norton Institute. Although the operations between the public sector and the private sector are quite different, we argue that as long as we modify the Balanced Scorecard, we can still apply it to the public sector. We might have difficulties carrying out the Balanced Scorecard, but we believe that modified Balanced Scorecard will benefit the performance management, strategic management, and policy planning of the public sector.