績效衡量與評估的操作概念－－以美國績效與成果法為例   全文下載

The Operational Conception of Performance Measurement and Evaluation

近年來，我國政府受到新公共管理與政府再造風潮的影響，進行許多層面的改革，其中，為營造高績效的政府，行政院自九十年起，參考美國績效與成果法的內容，函頒「行政院所屬各機關施政績效評估要點」，並從民國九十一年起開始推動相關的績效評估制度。
固然，我國發展績效體系的企圖確實清晰可鑑，但以我政府機構人員的績效概念而言，似仍不如原創者英美等國，其並已發展出政府績效管理之學科、教材、專論與研究團隊等重要的資源。相對之下，國內學者亦迄未提出我國本土的行政績效評估程序；再者，由於我國績效評估制度完全由政府機構主導，亦欠缺公民、立法機關的外部績效觀點。
為增進公務人員對績效的理解，並引介美國績效與成果法的簡要內涵，提高政府機構對績效的重視，故而，作者為文介紹美國政府績效管理的整合架構，並借重美方既有研究與訓練組織的文獻，從績效與成果法的架構出發，討論政府機構應該如何認識績效，並善加運用績效衡量與評估等技術，並希望能使我國政府機構認識並落實績效管理，並促成未來的制度發展。

In recent years, our government has been influenced by the movement of New Public Management and Reinventing Government all around the world and has carried on a lot of initiatives in public administration. In order to build a high-performance system of governance, the Executive Yuan also issued a mandate about performance assessment in government agencies and began to construct the whole performance appraisal systems from 2002.
Although most of scholars admitted the effort of Executive Yuan deserved to be praised, we couldn’t deny the fact that the development of our government performance evaluation system is not as good as our expectations. In United State, the government and its agencies have been appraised by OMB and Congress base on the Government Performance and Results Act from 1993. For clearing the conceptions of performance measurement and evaluation, think tanks have already developed out a series of resources like teaching materials, theories, researching groups,…etc., to help the agencies establish the models of performance management. Until now, our system lacked the same kind of support from the theorists and practicians in the field of government performance management.
Thus the author introduced the framework of performance measurement and evaluation of America academic associations to promote our agencies’understandings of relevant ideas. In addition to that, the author yielded an integrated structure of performance conception to make the officials implement performance management program step by step more easily.