| 英文摘要 |
In most of the nations, e-government policy is one of the rare policy domains where there are few value conflicts but many positive reports as people have a high expectation of it. This almost dream-like environment has been driving government to invest more resources into e-government but also reveals a collective mentality of“Technological Optimism”where there might be gap between expectation and reality.
The purpose of this paper is first to clarify the concept of technological optimism regarding e-government policy. Then, following a technology enactment model created by Jane E. Fountain to theoretically bridge the possible gap between the optimistic expectation and enacting reality, the author claims that those designing and implementing e-government policies should not focus only on pursuing new technologies.
Secondly, the author is presenting five-point reflections for both researchers and practitioners in the e-government circle to increase the possibilities of technology-enacted changes. They are: (1) Is the e-government policy demand-driven? (2) Is the e-government policy cost-effective? (3) Is the support of human resources sufficient for the e-government transformation? (4) Are the e-government-related rules and regulations changed as well? (5) Is program evaluation of the e-government plan comprehensive?
Lastly, the author is introducing a concept of“digital maturity”to make the final point that the digital reengineering in e-government policies should include three strategic focuses: (1) they should be incorporated with digital intelligence; (2) the reform progress should be centered upon the users; (3) changes should be effected in step with the degree of digital maturity in government organizations. Hopefully, the efforts of e-government policy can bring about an agency-wide change of governance by focusing on the customers, tapping into the potential of data, and arousing a passionate work spirit. |
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