大學整併後總務行政面臨之挑戰與契機

Challenges and Opportunities for General Administration Following University Mergers

本文主要以國立高雄科技大學為例，針對併校後總務行政上面臨挑戰為方向，透過歸納及訪談方式，提出結論與建議，以作為未來大學整併之參考。歸納結論如下：（一）制度及文化差異問題，教職員生於併校後，仍習慣於原學校運作規則，對學校整併後管理相對困難。因此，整合目標確立後，於過程中仍須納參併校前既有文化，以降低整合之衝擊，有助於組織認同及單位文化融合。（二）多校區治理影響行政效率，高科大併校後校區多且分散，在管理面上耗時費力。透過行政流程資訊化後，除減少公務車運送成本外，同時縮短文件傳遞時程。並設置綜合業務處，對於即時修繕及場地管理等服務，大幅提升效率。（三）規模龐大管理不易，併校後因跨校區及組織規模過大，行政管理效率難以彰顯，將各校原有設備透過智慧化管理模式，可有效提升組織運作效能。

This study focuses on challenges for general administration following university mergers by taking National Kaohsiung University of Science and Technology (NKUST)as an example. Through summarizing current approaches and conducting interviews, some conclusions and suggestions were made to serve as a future reference for university mergers. The conclusions are summarized as follows:(1) Issues arising from systematic and cultural differences: Faculty and students are still accustomed to the system used in the original campus, which causes difficulties in management following university mergers. With the establishment of integration goals, the existing university culture should be considered during the integration process to reduce the accompanying impact and further enhance organizational identification and the integration of office culture.(2) Administrative efficiency affected by multi-campus governance: NKUST has several campuses in scattered locations following university mergers, and it is time-consuming in terms of administrative management. By introducing a digitalized administrative process, both the transportation cost for university fleet as well as the document delivery time was reduced. Moreover, the General Administration Division was established to offer timely maintenance and venue management services, which also significantly improves efficiency. (3) Challenges in managing a university with a largescale: It is difficult to demonstrate administrative management efficiency across different campuses and a large-scale organization following university mergers. By implementing an intelligent management model over existing facilities in each campus, the operational efficiency within the organization can be effectively improved.