我國機構式照顧服務員職能模型建構及相對權重評估之研究

The Study on Construction of Competency Model and Evaluation on Relative Weight for Care Workers in Institution

本研究聚焦「我國機構式照顧服務員職能模型建構及相對權重評估之研究」，為我國機構式照顧服務員建構模組、系統化的能力指標，藉此為長期照顧服務人才培育提供重要啟示。本研究透過三回合德懷術調查及相對權重分析，據以建構我國機構式照顧服務員的職能模型，研究結果發現，我國機構式照顧服務員職能模型內涵可歸結出6項職能集群，分別為身體照顧、生活照顧、緊急狀況處理、活動帶領、心理支持、職業倫理，以及21項職能要素及74項行為指標；其第一層級權重體系以「緊急狀況處理」集群排序第一，第二層級則以「應變措施」要素排序第一。本研究所建構之職能模型具有完整的架構，可做為長期照顧政策發展的依據，亦可用來實際評估機構式照顧服務員的能力是否完備，藉以健全長期照顧的人才培育制度。

This study focuses on “constructing of competency model and evaluating on relative weight for care workers in institution” to development a modular and systematic indicators and its implication to the talents cultivation of long-term care service. A team of Delphi technique and relative weight analysis were used to construct the competency model for care workers in institution. The findings of the research present that the context of competency model for care workers in institution in Taiwan is concluded in 6 competency clusters including physical therapy, life consideration, emergency management, activity engagement, psychological support and occupational ethics, and 21 competency factors and 74 competency indicators. The weight system of competency model for care workers in institution in Taiwan shows that: “emergency management” taking first hierarchy as the prioritized weight sequence of the main aspect, and “contingency measures” taking second hierarchy as the prioritized weight sequence. The findings of research not only a complete framework to develop the effective long-term care policy, but also use to assess the ability and provide the implications for personnel training of long-term care.