中文摘要 |
由於數位資訊科技的快速發展,數位出版、數位閱讀環境及數位閱讀載具均已成為成熟的技術或產品,使得數位閱讀成為可行且逐漸普遍的閱讀行為。國立公共資訊圖書館於2008年建置電子書服務平台(E-Books Online Service),典藏繁體中文電子書,並提供臺灣公共圖書館讀者借閱。本文透過網路問卷調查分析,了解平台會員主觀報導使用平台情形、閱讀興趣、對平台服務品質的評價和滿意度,以呈現臺灣公共圖書館讀者數位閱讀新風貌。
This paper presents the results of a web-based users' survey evaluation of the e-Book Online Service (EBOS) to reveal the citizen's digital reading behavior in Taiwan. Users' web survey evaluation is utilized to collect data about users' reported usage, perceived service quality, perceived satisfaction, perceived net benefits and royalty of EBOS. The results show that the users of the EBOS highly value the service quality of and are satisfied with the EBOS. |