以「精實思考」建構整治場址與廢棄物處理之協同合作專案管理工具

A Lean Thinking Based Collaborative Project Management Approach: Case of Waste Collection and Treatment Industry

整治場址與廢棄物處理是多元且分工繁雜的特殊專業工程，涉及多方專業領域之資訊整合、溝通、與協同作業管理。而該如何強化前置作業的溝通與整合，祈能以事權合一為前提下，增進執行過程中協同作業效能，減少執行作業中的不可預期的風險及成本損失，是執行專案管理之首要工作。故本研究整合豐田生產系統（Toyota Production System, TPS）之精實思考（Lean Thinking）理念的「A3-Report（一頁報告）」專案管理工具，讓企業管理團隊以精實思考方式，化繁為簡的將專案團隊中來自不同專業領域之團隊成員得以有效溝通，並精準將各方工作要項整合至專案工作程序之中。即藉由單張A3 報表闡述一套周延縝密、得以橫跨各項專業領域之專案管理程序，以期讓廢棄物整治場址計畫專案，能依專案目標能落實場址整治、提升廢棄物運輸安全、審慎妥善處理、落實工程進度，讓整治場址專案之執行不再是一個多頭馬車，各部門間得以無縫接軌，使施工作業流程更加順暢，有效控制工程進度，減少不確定性之風險及錯誤。本文最後以實務個案：SF 公司之某河川整治個案，進行「SF 專案管理表單」實務運用，剖析專案管理表單中各個工作要項與風險因子，祈能讓專案分工模式充分發揮事權合一與協作力量。

The issues of waste collection and treatment project management are quite complex and involve lots of different stakeholders. Furthermore, most of waste collection and treatment projects have to handle the multidisciplinary and multi-organizational team members from the related industries. If the project management lack of clarity on roles, responsibilities, and distribution of benefits, then the projects might not complete smoothly. Therefore, this paper had adopted the concept of “A3-Report” with lean thinking from Toyota Production System (TPS) to design the project management tool under the collaborative-decision framework for the waste collection and treatment industrial company and its partners to reduces the potential of errors and conflicts in the planned waste collection and treatment process and saves time and money for the whole team members. Finally, the case of one of the most famous waste collection and treatment industrial company in Taiwan is provided to demonstrate our research result.