公共圖書館的特殊讀者服務

Special Reader Services of Public Libraries

公共圖書館的服務對象包含廣闊，身心殘障的特殊讀者也在其中。不過，一般圖書館員並不瞭解各類特殊讀者的困難及需要，更不知道如何為他們服務。此文探討公共圖書館對以下九種特殊讀者之服務－－盲、聾、肢障、心障、語障、監禁者、少數民族、遷居者及窮人。作者先定義誰是特殊讀者、特殊讀者之人數，及他們為何不利用圖書館，然後就每類特殊讀者之困難、特殊需求及國外公共圖書館對此類讀者之服務加以介紹。最後談及國內是否有這些服務，及公共圖書館之館員應如何為特殊讀者提供服務。

Public library's patrons are comprehensive. Special readers of physically and psychologically disadvantaged are included in her service objects. But general librarians of public libraries do not understand special readers' difficulties and needs, neither know how to serve them. The following nine categories of special readers in public libraries are discussed in this paper: blind, deaf, physically handicapped, psychologically handicapped, language handicapped, prisoners, minorities, migrants and the poor. First, the author defines who are special readers, the number of them, and reasons of why they do not use the library. Then the researcher introduces their difficulties. Special needs and foreign libraries' services to special readers of each category. At last, she talks about whether we have these services or not in public libraries of our own country and how should librarians supply their services for special readers.