專案管理導入企業員工協助方案的技巧與運用

The Technique and Utilization of Project Management in Employee Assistance Programs- Illegal Infringement Prevention as an Example

勞動部為推廣友善職場，鼓勵企業營造溫暖的工作環境，數十年來不遺餘力推動員工協助方案（Employee Assistance Programs, EAPs）的政策。然而，EAPs推動在台灣已經超過十餘載，企業與員工的無感似乎與政府的努力推動有著很大的落差。經由文獻分析發現，EAPs若採行公司制度外的運作模式或以短暫熱鬧一時的活動來規劃，將成為不受高層關心，不被員工信任，甚至落入可有可無的福利制度。企業的運作為功能性組織架構，適合處理定常性工作業務，面對非經常性與需求導向的員工協助方案，若無法以功能性組織去規劃相關事宜，則常落入曇花一現。因此，EAPs若要深入協助企業員工，勢必須將執行活動的做法轉變為規劃制度的觀念。本文以專案管理觀點，以系統化、流程化的方式，導入員工協助方案的規劃階段。為了讓這個新穎概念落實，本研究將以不法侵害防治（Illegal Infringement Prevention）推動為例，藉由企業資源連結進而完成的方案規劃，可以做到規劃方式同步、員工需求同步、資源分享同步及績效管理同步等過去EAPs所無法達成的優勢。由專案管理觀點規劃的EAPs方案，不單只是站在企業及員工需求立場，更重要的是將EAPs成為公司深根的政策制度，以及尋找到一個長治久安的規劃概念。

In order to promote a friendly workplace and encourage enterprises to create a warm working environment, the Ministry of Labor has spared no effort to promote EAPs policy for decades. However, EAPs have been promoted in Taiwan for more than a decade, and the emphasis on enterprises and employees is not appreciated. It seems that there is a big gap between the efforts of the government and the government. Through literature analysis, it is found that EAPs, if they adopt a mode of operation outside the company system or plan for a short-lived activity, will become uninterested by the high-level, not trusted by employees, or even fall into the optional welfare system. Enterprises are functional organizational structures that are only suitable for regular business tasks. In the face of non-recurring and demand-oriented EAPs, if they are unable to become functional organizations to plan related matters, they often turned out to be a flash in the pan. Therefore, if we want to make EAPs assist employees in depth, we must transform the implementation of activities into the concept of planning system. This paper introduces the planning stage of the EAPs in a systematic and streamlined way with a project management perspective. In order to implement this novel concept, this study will take the case of illegal infringement prevention and control as the example. Solution planning through enterprise resource linkage can achieve the advantages that past EAPs cannot achieve, such as synchronization of planning methods, synchronization of employee needs, synchronization of resource sharing, and synchronization of performance management. The EAPs program from the perspective of project management is not only based on the needs of enterprises and employees, but more importantly, it is to make EAPs a deep-rooted policy system and to find a long-term planning concept.