上下級溝通在變革型領導對離職意向與組織公民行為之中介影響

Supervisor-subordinate Communication as a Mediator between Transformation Leadership and OCB and Intention to Leave

本研究探索了上下級溝通在變革型領導對離職意向與組織公民行為關係中是否起中介作用。樣本為中國國有企業的1962 名員工。探索性和驗證性因素分析分別驗證了本研究中上下級溝通、變革型領導風格、組織公民行為測量工具具有良好的信度和內在效度。相關分析表明：變革型領導與上下級溝通、組織公民行為顯著正相關，與離職意向顯著負相關。回歸分析表明：上下級溝通在變革型領導對離職意向及變革型領導對組織公民行為起部分中介作用。而結構方程建模表明：當四個主要變項都進入方程時，上下級溝通只在變革型領導對組織公民行為有中介作用。

Transformational leadership positively influences employees’ organizational citizenship (OCB) and reduces their intention to leave the organization. It is of theoretical and practical importance to further clarification what mechanisms and processes explain the positive impact of transformational leadership. The objective of this research is to explore if supervisor-subordinate communication mediates the relationship between transformational leadership and intention to leave (ITL) / OCB. The sample consisted of 1962 employees from state-owned companies in China. The results of Exploratory Factor Analysis and the Confirmatory Factor Analysis showed that measurements of communication, leadership and OCB had high reliability and validity. The results showed that transformational leadership was positively related with supervisor-subordinate communication, OCB, and negatively related with ITL. Further regression analyses supported the assumption that supervisor-subordinate communication mediated both the leadership-ITL and leadership-OCB relationship. The SEM results showed that supervisor-subordinate communication mediated only leadership-OCB relationship. The results are discussed in the light processes that explain the influence of transformational leadership. With regard to practical implications propositions are provided that help to enhance the quality of the communication between supervisors and subordinates.