花蓮縣國民中學學校行政服務品質現況之研究   全文下載

A Study on Junior High School Administrative Service Quality in Hualien County

本研究旨在了解國民中學學校行政服務品質情形，及分析不同背景變項下的教師，對學校行政服務品質認知的差異情形。本研究採用問卷調查法，研究樣本以花蓮縣國民中學之合格教師為調查對象。主要研究工具為自編的「花蓮縣國民中學學校行政服務品質調查問卷」，根據受試者填答的結果，以SPSS FOR WINDOWS 12.0 統計套裝軟體進行分析，統計方法以採平均數、標準差、t 考驗、單因子變異數分析等。本研究的結果如下：
一、國民中學教師知覺的學校行政服務品質屬於中等以上程度。
二、不同背景變項的國民中學教師所知覺學校行政服務品質之差異情形，部分達顯著差異。
本研究根據上述的研究結果，提出建議做為教育行政機關、國民中學及未來相關研究的參考。

This study aimed to investigate school administrative service quality among teachers with different background variables. The self-developed "questionnaire on school administrative service quality among junior high schools in Hualien County" was used in the survey. The survey results were analyzed on SPSS for Windows 12.0 using mean, standard deviation, t-test, one-way ANOVA, Scheffe multiple comparison correlation methods. The main findings are as follows:
1. The surveyed junior high school teachers perceived an intermediate level of administrative service quality in their schools.
2. Partial significant differences were observed among teachers with different background variables in terms of their perception of school administrative service quality.
Based on the above results, some suggestions were also proposed as a reference for education administrations, junior high schools, and future researchers.