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企業管理學報
Journal of Business Administration |
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| 201803 (116期)期所有篇 |
- 服務氣候與服務績效之關聯性探討-以員工投入與服務承諾為中介變數 Relationship between Service Climate and Service Performance: The Mediating Effect of Employee Engagement and Service Commitment
- 眼鏡業服務人員專業能力與情緒能力對顧客忠誠之影響—以關係品質為中介 The Impact of Professional Competence and Emotional Competence of Glasses Salesperson on Customer Loyalty-Relationship Quality as a Mediator
- 通貨膨脹連動之退休金帳戶保證價值 Pricing an Inflation Linked Guarantee on Individual Pension Accounts
- 金融產業從事企業社會責任的因素 Determinants of Corporate Social Responsibility in the Financial Industry
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