本研究以金門與馬祖兩地之戰地文化觀光為對象，探討觀光導覽過程中語言支援的現況與課題，特別聚焦於中日語導覽服務的實施情形與觀光滿意度之關聯。透過對日本人與台灣人觀光客分別進行問卷調查與資料分析，研究發現金門與馬祖在戰地文化遺產保存與歷史再現方面具高度潛力，然而在語言支援系統與導覽內容的設計上仍存在多項挑戰。首先，在日語導覽方面，日本觀光客普遍反映服務選擇有限，資訊難以取得，顯示基礎設施與多語言資訊提供仍有待加強。其次，導覽內容的深度與準確性亦為觀光體驗的關鍵因素，調查結果顯示部分日語導覽未能充分傳達當地文化脈絡與歷史背景，影響文化理解與整體滿意度。此外，與台灣觀光客相較，日本觀光客對語言溝通、導覽互動與文化傳遞的期待更為明顯，反映出跨文化語言支援的重要性。因此，本研究建議應強化日語導覽人員的語言與文化培訓、鼓勵在地居民參與導覽內容的建構，並推動具在地性與包容性的語言支援策略。透過語言介面的優化與文化傳達品質的提升，戰地文化有望成為促進和平教育與跨文化理解的重要媒介，進而實現觀光資源的永續利用。

This study investigates the challenges of language support in warzone cultural tourism in Kinmen and Matsu, focusing on the implementation of Chinese and Japanese guided tours and their impact on tourist satisfaction. Based on questionnaire surveys conducted with Japanese and Taiwanese tourists, the findings reveal that while Kinmen and Matsu hold rich potential for preserving and interpreting war-related cultural heritage, significant gaps exist in language support services. Japanese tourists reported limited availability of Japanese-language tours, difficulty accessing information, and insufficient depth in cultural interpretation. Compared to Taiwanese tourists, they also demonstrated higher expectations for language communication and guide interaction. This study proposes strengthening the linguistic and cultural training of Japanese-language guides while encouraging local residents to participate in developing guide content. It also promotes a locally grounded and inclusive language support strategy. This approach is expected to enable battlefield heritage to serve as a medium for peace education and intercultural understanding while contributing to the sustainable use of tourism resources.