本研究旨在探討海峽兩岸青少年熱線心理輔導志工之倫理判斷與倫理行為。 以自編問卷對232位台灣地區「義務張老師」與110位南京地區「義務陶老師」進 行調查。結果發現： （1） 在倫理判斷方面：兩地輔導志工普遍判斷合乎倫理的題 項涉及保密、專業責任與能力等；而普遍判斷為不合倫理的18題項中有12題涉及 雙重關係，3題涉及知後同意，2題涉及保密，1題涉及專業能力；判斷信心程度 高之題項超過一半涉及雙重關係，其次，涉及保密；而判斷信心程度低及意見相 左的題項亦主要涉及雙重關係、其次為專業能力與責任； （2）在倫理行為方面： 兩地輔導志工共同最少出現的19項行為中，有15項屬雙重關係，3項屬專業能力 與責任，1項涉及保密；兩地心理輔導志工共同最常出現的倫理行為涉及自我揭 露；「張老師」與「陶老師」分別在17.2%與19.0%的題項上有倫理行為與倫理判 斷不一致的現象。研究指出：海峽兩岸青少年輔導熱線機構需加強志工在雙重關 係、保密議題、專業勝任力、未成年人輔導方面的倫理培訓，並均需對各類雙重 關係是否合乎倫理有更清晰的界定。針對兩地志工倫理判斷與倫理行為之差異提 出了相對性的建議。

This study explores counseling volunteers’ ethical judgment and behavior across the Taiwan Strait. A self-compiled questionnaire was used to survey 232 "voluntary Teacher Chang" in Taiwan and 110 "voluntary Teacher Tao" in Nanjing. The results found that: (1) Regarding ethical judgment:counseling volunteers in both places generally judged the ethical items related to confidentiality, professional responsibility, and ability, etc. Among the 18 items were judged to be unethical, 12 involved dual relationships, 3 items related to informed consent, 2 items related to confidentiality, and 1 item related to professional ability. In addition, more than half of the items with high confidence level involved dual relationships, followed by confidentiality; while the items with low confidence level and conflicting opinions also mainly involved dual relationships, followed by professional abilities and responsibilities.(2) Regarding ethical behavior: Among the 19 behaviors that were the least common among counseling volunteers in both places, 15 were dual relationships, 3 were professional abilities and responsibilities, and 1 involved confidentiality. There is one ethical behavior that is the most common among volunteer counselors in both places involves self-disclosure; " A discrepancy between ethical behavior and ethical judgment was found in 17.2% of the items for "Teacher Chang" and 19.0% for "Teacher Tao." The study points out that youth counseling hotline agencies on both sides of the Taiwan Strait need to strengthen ethics training for volunteers in dual relationships, confidentiality issues, professional competencies, and counseling of minors, and both need to have a more precise definition of whether various dual relationships are ethical. Specific recommendations were made to address the differences in ethical judgments and ethical behaviors among volunteers between the two groups.