從標準化到智慧化—臺中榮總醫療品質與病安管理的蛻變

From Standardization to Smartization: Transformations in Healthcare Quality and Patient Safety Management at Taichung Veterans General Hospital

本院自1986年成立醫療品質審議委員會以來，致力於提升醫療品質與病人安全。隨著全方位整合性醫療的推展，醫院於2000年與2006年陸續實施全面品質管理和推動病人安全業務，並於2013年設立品質管理中心，成為醫院質量管理的重要樞紐。透過跨部門合作，醫院制定了年度目標計畫，並開展專業培訓，提升醫護人員的技能。憑藉視覺化儀表板系統的管理，醫院能即時監控醫療指標，在提升醫療品質方面取得顯著成效，並在國內外評比中多次獲獎。展望未來，臺中榮民總醫院將持續強化病人中心的照護模式，並積極投資於醫療技術創新，以提供更安全、高品質的醫療服務，成為業界的標竿。

 

Since the establishment of its Healthcare Quality Review Committee in 1986, Taichung Veterans General Hospital has remained dedicated to improving healthcare quality and patient safety. To promote comprehensive integrated healthcare, the hospital implemented a program of total quality management in 2000, strengthened patient safety operations in 2006, and established the Center for Quality Management in 2013. Through interdepartmental cooperation, Taichung Veterans General Hospital has established annual goals and conducted professional training for medical staff. A visual dashboard system enables hospital staff to monitor medical indicators in real time, considerably improving healthcare quality. This system has received multiple awards in domestic and international evaluations. In the future, Taichung Veterans General Hospital will continue to strengthen patient-centered care models and actively invest in innovative medical technologies to provide safer and higher quality medical services, aiming to become an industry benchmark.