Why didn’t you tell me the truth? “Report Only Good News” – exploring factors of biased reporting in the workplace

為什麼不告訴我真相？「報喜不報憂」—探討職場中的不客觀報告

許多組織中的員工為了維持和諧的人際關係並避免溝通中的尷尬，往往只向上司報告好消息，而忽略潛在的問題或擔憂。本研究藉由兩項研究來探討這個議題。研究一使用質性方法來探討員工沉默噤聲與建言的相關概念; 透過分析揭示了三個概念，包括選擇性表達、淡化處理和表面化表達。基於這些概念，在研究二中開發了一個九項量表，並通過探索性因素分析和驗證性因素分析對其進行了驗證。並討論了研究結果的實踐意涵和理論意涵。

In many organizations, employees only report good news to their supervisors and fail to highlight potential problems or concerns, in order to maintain harmonious interpersonal relationships and avoid discomfort in communication. We explored this topic using two studies. Study 1 used a qualitative approach to explore constructs of employee silence and voice. Three concepts emerged from our analysis, including the dimensions of selective expression, downplaying, and ostensible expression. These concepts are significant as they form the basis of our scale development in Study 2. Based on these concepts, we developed a nine-item scale, which was validated using exploratory factor analysis and confirmatory factor analysis. The practical and theoretical implications of our results are discussed.