診所門診友善就醫環境作為之經驗分享

Sharing Experience in Creating a Friendly Medical Environment in Clinics

感恩衛生福利部及醫策會對友善就醫環境之重視並舉辦「就醫無障標竿競賽」活動，讓基層院所有此機會展現與互相觀摩。友善就醫環境必須持續改善，才能提供民眾安全與舒適之就醫軟硬體。感謝訪查委員之專業提醒，更感恩大林慈濟醫院之支持，讓同仁可以勇於嘗試各種改善方案，以打造嘉義慈濟診所之友善就醫環境。

嘉義慈濟診所創建規劃時，就將友善就醫環境列入設計，硬體空間設施包括無障礙廁所、無障礙斜坡道、電梯、容膝空間服務窗口、多媒體叫號系統、輪椅體重計、輪椅、消防系統等。軟體服務流程則有警衛、醫療志工、緊急呼叫鈴、無障礙溝通圖卡等，不僅提供友善就醫環境同時也提供安全就醫環境。

We are grateful to the Ministry of Health and Welfare and the Joint Commission of Taiwan for their emphases on the importance of a friendly medical environment and for organizing the “Accessible Medical Care Award Program”, which provided an opportunity for primary healthcare institutions to showcase and learn from one another. A friendly medical environment requires continuous improvement to offer both safe and comfortable hardware and software services to the public. We sincerely thank the surveyors for providing their professional suggestions, and are especially appreciative of the support from the Dalin Tzu Chi Hospital, which encouraged our colleagues to actively explore and implement various improvement strategies to create a friendly medical environment at the Buddhist Tzu Chi Medical Foundation Chiayi Tzu Chi Clinic.

During the initial planning and construction of the Buddhist Tzu Chi Medical Foundation Chiayi Tzu Chi Clinic, considerations for a friendly medical environment were integrated into the design. The hardware facilities include accessible toilets, accessible ramps, elevators, service counters with knee space, a multimedia queuing system, wheelchair scales, wheelchairs, and a firefighting system. In terms of software service processes, we provide services such as security personnel, medical volunteers, emergency call bells, and accessible communication cards, ensuring an environment that is not only friendly but also safe for all patients.