我國特殊教育資源中心網站品質評估之研究

An Evaluation of the Website Quality of Special Education Resource Centers in Taiwan

本研究旨在評估我國特殊教育資源中心網站之品質，面向有三：1 建置內容充實程度、2 內容品質、3 介面設計品質。研究對象涵蓋各縣市31 個特教資源中心，以自編「特殊教育資源中心網站檢核表」進行評估，結果如下：一、建置內容充實程度：9 項檢核之中，有7 項達到「足夠」的等級（網站簡介、相關服務、互動區、法令規章、研習進修、上傳下載、資源連結）；2 項落入「不足」等級（特教訊息、教學資源）。二、內容品質：6 項檢核項目之中，有2 項達到「優異」的等級（正確性、客觀性）；而有3 項達到「良好」等級（範圍性、時效性、權威性）；僅有1 項落入「普通」等級（合需求性）。三、介面設計品質：7 項檢核項目之中，共有4 項達到優異等級（美觀性、組織結構性、傳輸性、連結性）；而有3 項落入「普通」等級（多媒體性、可及性、互動性）。上述結果顯示出，我國特教資源中心網站整體品質屬於「良好」等級。建議可再充實特教新知與新聞訊息，普及線上資源借用系統。並且改善網站介面之無障礙瀏覽環境，提昇多媒體效果，創造良好之網站互動氣氛。

The purpose of this study was to evaluate the website quality of Special Education Resource Centers (SERC) in Taiwan. Three dimensions were included in the evaluation checklist: (1) enrichment of the website, (2) quality of the content, and (3) quality of the design. This study selected 31 SERC websites from different counties and cities as evaluation targets. A self-developed “Special Education Resource Centers Website Quality Checklist” was used to evaluate Taiwan's SERC website quality. The results of this study were as follows: (1) Enrichment of website (a total of 9 items): The website's previewing, related services, interaction, laws, training programs, downloading and uploading, and resource linkage were deemed “sufficient.” It's information and materials were deemed “insufficient.” (2) Quality of website content (a total of 6 items): The website's ,accuracy and objectivity were deemed “excellent”; its authority, scope, and currency were deemed “satisfactory.” It's purpose was rated as “fair.” (3) Quality of website interface design (a total of 7 items): The website’s aesthetics, structure, transmission, and linking were deemed “excellent”; its multimedia effects, accessibility, and interactivity were deemed “fair.” The overall website quality of Taiwan's SERC was found to be satisfactory.