應用決策實驗室法評估隱形眼鏡產業醫療器材供應商之永續發展績效

Applying the DEMATEL Approach to Evaluate the Sustainable Performance of Medical Device Suppliers in the Contact Lens Industry

醫療器材業產值的成長主要來自於眼鏡製造業的貢獻，而隱形眼鏡產業在其中更扮演舉足輕重的角色。隱形眼鏡直接與眼睛接觸，攸關使用者健康與安全，製造商應與供應商共同履行社會責任以維護聲譽，因此由企業社會責任觀點探討隱形眼鏡產業醫療器材供應商之評選有其必要性。本研究透過環境與社會等永續經營指標建立隱形眼鏡產業醫療器材供應商之績效評估架構，以期落實企業社會責任於供應商之管理。本研究使用德爾菲法建立研究架構，並透過決策實驗室法獲得產品品質、符合各國法規要求、文件管控程序書、員工教育訓練、產品追溯與鑑別、內部稽核、客戶抱怨處理、處理品質異常能力、尊重政策等關鍵因素。為突顯供應商之永續發展績效指標與醫療器材製造商之品質管理系統的高度關聯，本研究將所有關鍵因素歸納為五要素（品質面、系統面、員工教育訓練、處理品質異常能力、尊重政策），並透過因果圖進行源頭管理分析。研究結果可提供隱形眼鏡製造商做為醫療器材供應商評選的參考，並協助供應商改善永續發展績效。

The growth of output value in the medical device industry is mainly driven by contributions from the eyewear manufacturing sector, within which the contact lens industry plays a particularly pivotal role. As contact lenses come into direct contact with the eyes and are closely related to users’health and safety, manufacturers should jointly fulfill social responsibilities with their suppliers to safeguard corporate reputations. Therefore, it is necessary to examine the selection of medical device suppliers in the contact lens industry from the perspective of corporate social responsibility (CSR). This study establishes a performance evaluation framework for medical device suppliers in the contact lens industry based on sustainability indicators such as environmental and social dimensions, with the aim of integrating CSR into supplier management. This study employs the Delphi method to establish the research framework and applies the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method to identify key factors, including product quality, compliance with regulatory requirements across countries, document control procedures, employee education and training, product traceability and identification, internal audits, customer complaint handling, capability to handle quality abnormalities, and respect policies. To highlight the strong linkage between suppliers’sustainability performance indicators and the quality management systems of medical device manufacturers, all key factors are consolidated into five dimensions—quality, systems, employee education and training, capability to handle quality abnormalities, and respect policies—and causal diagrams are used to conduct root-cause management analysis. The research findings can serve as a reference for contact lens manufacturers in selecting medical device suppliers and can also assist suppliers in improving their sustainability performance.