臺灣公共圖書館身心障礙服務調查：資源配置、環境設備與挑戰

Disability Services in Taiwan’s Public Libraries: Resource Allocation, Environmental Facilities, and Implementation Challenges

圖書館肩負提供公平資訊取用的責任，隨著高齡化社會與《身心障礙者權利公約》推動，公共圖書館如何實踐「無障礙取用」與「積極包容」成為重要議題。本研究採用問卷調查臺灣各級公共圖書館提供身心障礙服務之人力條件、館藏資源、讀者服務、環境設備及發展困難。研究發現臺灣公共圖書館人力結構依賴志工，正式編制人員不足，經費來源僅少數有固定預算。現有館藏以有聲書、大字書與雙視圖書為多，館藏成長緩慢。各館讀者服務與推廣活動多元，尤以直轄市圖書館推廣活動最為積極。環境設備存在符合規定卻不利於使用的落差，設置專用閱覽區比例低。未來需要主管機關協助各圖書館克服結構性限制，以實現閱讀平權的目標。

Libraries bear the responsibility of ensuring equitable access to information. With the advancement of an aging society and the implementation of the Convention on the Rights of Persons with Disabilities (CRPD), how public libraries realize“barrier-free access”and“active inclusion”has become a critical issue. This study employed a questionnaire survey targeting public libraries at all administrative levels in Taiwan to investigate their human resources, collections, reader services, facilities, and challenges in providing services for persons with disabilities. The findings revealed that Taiwan’s public libraries rely heavily on volunteers, with insufficient numbers of full-time staff, and only a few libraries have stable funding sources. Existing resources mainly consist of audiobooks, large-print books, and dual-vision books, and the collection growth remains slow. Reader services and outreach programs are diverse, with municipal libraries being the most proactive in promotional activities. However, discrepancies of facilities were found between those that technically meet accessibility standards but are not truly user-friendly, and only a small proportion of libraries have designated reading areas for people with disabilities. There is still a need to establish systematic policies, staff training, and operational guidelines to help overcome structural constraints and achieve the goal of reading equality of libraries at all levels.