勞工行政數據治理之公眾參與策略規劃

Public Participation Strategic Planning for Labor Administration Data Governance

在數位治理日益成為公共部門施政核心趨勢下，勞動行政部門亦需回應社會對勞動資料透明、即時與可參與之治理需求。本研究聚焦於勞工行政數據治理之公眾參與策略規劃，旨在建構一套具備證據基礎、分眾導向與制度回應性之治理架構。研究方法首先透過文獻回顧與國內外數據治理實例剖析，提煉出公民參與、資料整合、開放透明與隱私保護等治理核心面向；其次，進行問卷調查與利害關係人分析，涵蓋1，500份勞工與一般民眾、400份事業單位與100份工會組織等3類群體，形成具實證支持與政策延展性之分析基礎。
國際經驗觀察發現，數據治理成功關鍵涵蓋策略管理、技術應用與利害關係人參與三層面。英國、新加坡與丹麥皆強調政策架構清晰、數據標準化與跨部門協作，並融合AI、區塊鏈等技術強化數據安全與應用效能，同時透過公私協力與市民參與機制促進資料治理回應性。
實證結果顯示，不同類型利害關係人對勞動行政數據之認知與使用經驗具顯著差異：勞工與一般民眾約5成知悉政府已於網路平臺提供勞工行政數據下載與利用，但在使用上仍有29%反映「不容易找到所需數據或資料」、21.5%認為「內容不容易閱讀」，且僅60.6%評估政府數據「偏可信」；相較之下，事業單位約有6成知曉政府有提供勞工行政數據與資料，對數據「偏可信」比例達90.9%、對內容「偏完整」達85.5%；工會則展現較高的資料使用與政策參與動能，82%工會使用過「勞動保險」數據，且分別有76%及71%願意參與勞動政策討論或調查。整體而言，三者皆對參與勞動政策表達正向態度，惟各群體僅約45.9%認為透過網路參與調查或討論對政府勞動政策「偏有影響力」，顯示我國數位參與機制仍存在回饋機制薄弱與政策鏈結斷裂等結構性困境。
研究建議以勞工行政數據治理為核心，建立專責架構與行動方案，強化數據盤點、整合、安全與法制，並提升終端使用者對隱私與安全保護之信心，並透過資料開放與友善平臺設計，結合工會、企業與民眾等利害關係人參與，逐步建構兼顧隱私保護、證據決策與公私協力的勞動資料科學體系，提升政策精準性與治理效能。

Digital governance is becoming central to public-sector policymaking, and labor ad-ministrations must respond to growing demands for transparent, timely, and participatory labor data governance. This study develops a public participation strategy for labor admin¬istration data governance by constructing an evidence-based, segmented, and institutionally responsive framework. Methods include (1) a literature review and analysis of domestic and international data-governance cases to identify core dimensions—citizen participation, data integration, openness/transparency, and privacy protection—and (2) a questionnaire survey and stakeholder analysis covering three groups: workers/general public (n=1,500), public institutions (n=400), and trade unions (n=100), providing an empirically grounded basis for policy design.
International experience suggests that effective data governance depends on strategic management, technological application, and stakeholder engagement. The UK, Singapore, and Denmark emphasize clear policy frameworks, data standardization, and cross-agency collaboration, while leveraging technologies to enhance security and usability, supported by public–private partnerships and civic participation mechanisms.
Results reveal marked stakeholder differences. About half of workers/the public are aware of online government labor data; 29% report difficulty finding relevant data, 21.5% find it hard to read, and 60.6% rate it as relatively credible. In public institutions, awareness is about 60%, with 90.9% viewing data as relatively credible and 85.5% as relatively complete. Unions show stronger engagement: 82% have used labor insurance data, and 76%/71% are willing to join policy discussions/surveys. Yet only about 45.9% in each group believe online participation has a significant influence on labor policy, indicating structural weaknesses in feedback loops and policy linkage.
This study recommends a dedicated governance framework and action plan to strengthen data inventory, integration, security, and legal safeguards, enhance user confidence in privacy protection, and build a labor data system that balances privacy, evidence-based decision-mak¬ing, and public–private collaboration through open data and user-friendly platforms.