手術室轉送作業管理系統之畫面設計與功能評估

Assessment and Design of the Operating Room Transfer Management System for Patient Transfer

手術室每日約需轉送400位患者，目前仍以紙本作業為主，導致轉送流程耗時、費力，且容易因資訊延遲或錯誤而影響手術進程。為解決此問題，本研究旨在設計一套手術室患者轉送作業管理系統，期望未來導入手術室後，能提升工作效率並優化流程。
研究過程中，透過數位化網路工具進行系統介面設計與功能設計，並透過使用者建議、啟發式評估、放聲思考法與任務指派法進行反覆修正，完成高擬真系統原型。最終以系統可用性量表（System Usability Scale, SUS）進行前導性可用性測試，蒐集使用者對系統操作畫面與操作流程之主觀回饋。
研究結果顯示，本系統之SUS平均分數為75分，達文獻所建議之良好可用性水準，顯示其在畫面設計與功能評估上具備支援手術室轉送作業數位化之可行性。本研究僅完成系統畫面與功能上之可用性驗證，尚未進行實際臨床場域導入前後之時間效率、作業錯誤率與成本效益之量化分析，相關營運績效之影響仍有待後續研究進一步驗證。

The operating room manages approximately 400 patient transfers each day, yet the current workflow still relies heavily on paper-based processes. This results in time-consuming and labor-intensive procedures, and delays or errors in information transmission may further affect surgical progress. To address these challenges, this study aims to design an operating room patient transfer management system with the expectation that its future implementation will improve work efficiency and optimize transfer workflows.
During system development, digital web-based tools were used to design the interface and system functionalities. Iterative revisions were conducted based on user feedback, heuristic evaluation, think-aloud protocols, and task-assignment methods, resulting in a high-fidelity system prototype. A preliminary usability test was then performed using the System Usability Scale (SUS) to gather users' subjective feedback regarding the interface and operational processes.
The results showed an average SUS score of 75, meeting the level of good usability suggested in the literature and indicating that the system's interface design and functional layout are feasible for supporting the digitalization of operating room transfer workflows. However, this study evaluates only the usability of the interface and functions; quantitative analyses of time efficiency, error rates, and cost-effectiveness before and after clinical implementation have yet to be conducted. Further research is required to verify the system's operational impact and overall performance in actual clinical settings.