體驗學習概念為本之商務華語課程設計與實踐研究──以商務求職與團體面試為例

Design and Implementation of a Business Chinese Curriculum Based on Experiential Learning: A Case Study on Job Seeking and Group Interviews

求職與面試是學生進入職場前必經的階段性歷程，而來臺學華語或打工的外籍學習者因具備海外遊學、工作、跨文化溝通和多語能力等多項優勢條件，往往被視為國際型人才，也更容易受到企業青睞。企業組織每天收到許多應徵者寄來的求職履歷，會透過團體面試的方法進行選才，以提高面試流程與效率。然而，求職者在團體面試與個人面試時的表達方式、專業考核，或是與面試官的互動方法並不相同。研究者瀏覽過往商務華語文獻與教材發現，目前的商務華語教學多聚焦在個人面試，針對團體面試的內容仍有待補足。另外，如何體現商務華語知識的應用性，幫助外籍學習者能夠從實踐中學習語言與商務專業知識，強化日後求職與參加團體面試的能力和信心，亦是本研究重點。故本研究以行動研究法為主，文件分析法和問卷調查法為輔，旨在探討以商務求職與團體面試為例，體驗學習結合單元式商務華語教學之課程設計與教學成效如何。研究結果顯示，體驗學習能有效提升外籍學習者的學習專注力和信心，以及增加課程趣味性，並透過情境模擬教學方法，讓學習者主動應用所學知識、反思並強化對目標知識內容的使用能力。本研究貢獻在於填補目前針對團體面試教學的商務華語研究缺口，亦透過體驗學習的方式深化語言教學理論與商務實務，提升外籍學習者在「語言與專業」的雙重能力發展。文末也針對體驗學習與此單元主題的後續研究方向提出建議。

Job seeking and interviews are crucial stages in a student's transition to the professional world. Foreign learners of Chinese or those working part-time in Taiwan—benefiting from experiences in international study, work, intercultural communication, and multilingualism—are often viewed as valuable global talents by employers. To streamline the recruitment process, many companies employ group interviews, which differ from individual ones in terms of expression, professional evaluation, and interaction skills. A review of current Business Chinese literature and textbooks highlights a gap: most resources focus on individual interviews, neglecting the dynamics of group interviews. This study aims to address this gap by offering foreign learners’practical applications of Business Chinese, helping them build both linguistic and business expertise, which in turn boosts their confidence and prepares them for future job seeking and group interviews. Through action research, document analysis, and surveys, this study explores the design and effectiveness of a Business Chinese curriculum incorporating Experiential learning, using job seeking and group interviews as key scenarios. The findings reveal that Experiential learning improves learners' engagement, confidence, and enjoyment, while scenario-based simulations foster active application, reflection, and reinforcement of knowledge. This research contributes to bridging the existing gap in Business Chinese education, supports dual development in language and professional skills, and suggests directions for future studies.