社會工作者的壓力因應策略、專業互動與支持經驗：同理滿足感之角色初探

Social Workers’Coping Mechanisms, Professional Interactions, and Support Experiences: An Exploratory Study of Compassion Satisfaction

本研究旨在探討社會工作者在多元實務脈絡中所面對的工作壓力來源與因應策略，並進一步分析專業互動與支持系統對於同理滿足感（compassion satisfaction）的影響。研究採用混合研究設計，以質性訪談為主、量化問卷為輔，訪談17位具三年以上實務經驗的社會工作者，涵蓋兒少、醫務、身心障礙與老人等領域。研究結果指出，結構性壓力源（如行政負荷、專業角色模糊）為主要壓力來源，而同儕支持、主管與督導之支持、自我成就感則為促進同理滿足感的關鍵因素。高同理滿足感有助於減緩倦怠與替代性創傷，並提升工作者的情緒調適與專業韌性。本研究建議機構應強化支持性職場環境，增設教育訓練與專業督導制度，以提升社會工作者的職涯永續性與服務品質。

This study examined the causes of stress and coping mechanisms related to work among social workers in various contexts; the study focused on how professional interactions and support networks affect compassion satisfaction. Using a mixed-methods approach, the study conducted qualitative interviews with 17 social workers, each with more than 3 years of experience in sectors such as child and family services, medical social work, disability support, and older adult care. The results indicated that structural factors such as administrative demands and role ambiguity are primary sources of stress. Conversely, peer support, supervisor guidance, and sense of accomplishment significantly contribute to compassion satisfaction. The results also indicated that increased compassion satisfaction was associated with reduced burnout and secondary trauma, leading to improved emotional regulation and professional resilience. Overall, this study suggests that supportive work environments, robust training programs, and strong supervisory systems are crucial for sustaining the careers and enhancing the service quality of social workers.