社會工作者跨文化服務經驗之探討——以大陸籍婚姻暴力受虐婦女處遇服務為例

Exploring Experiences of Social Workers in Marital Violence Services to Mainland Spouses in Taiwan

研究目的：在瞭解社會工作者協助大陸籍婚暴受虐婦女之跨文化服務經驗中，相較於本國籍受虐婦女不同之特殊經驗及實務困境。研究方法：為達成研究目的，本研究共進行4次、15位提供婚暴處遇服務之社工參與的半結構焦點團體訪談。研究結果：本研究發現受訪之婚暴社工認為相較於本國籍受虐婦女的社工處遇，大陸籍受虐婦女的處遇服務呈現複雜性高、缺乏非正式支持系統、資源連結不易、懷疑大陸籍受虐婦女的婚嫁動機和受害者角色，並感受到大陸籍受虐婦女在服務過程中展現出積極爭取權益的強勢特質，以及婚暴社工需兼辦婚姻衝突調解之服務等的特殊現象；而在跨文化處遇服務的過程中受訪者面臨了服務對象、助人角色、處遇計畫、資源分配和舉發責任上的困境。研究結論：本文資料呈現了婚暴社工跨文化服務的特殊經驗和困境，研究者還針對研究相關的議題和研究結果進行討論和建議。

Purpose: This article explores differences in social work services for Mainland spouses as compared to Taiwanese spouses who are victims of marital violence by Taiwanese men. The goals are to discover the practice barriers as well as to compare experiences with Taiwanese victims. Methods: Semi-structured interviews in focus groups were conducted 4 times with 15 female social workers who work with marital violence victims. Results: The findings showed that the Mainland spouses required more complicated treatment, lacked informal support systems, and had more difficulty getting connected to resources than Taiwanese victims. In addition, the motivation for marriage and the role of the victim were suspected by the social workers. Conflict mediation was necessary. The social workers recognized that the Mainland victims had a strong character to fight for their rights. In the process of providing services, the social workers faced many challenges, including hiding the identity of the clients, determining the treatment plan, resource distribution, and handling their responsibility to report abuse to authorities. Conclusions: The analysis indicated important considerations and barriers for social workers in marital violence services of mainland spouses.