博物館的社會價值研究：以高齡服務為例

The Research on the Social Value of Museums: The Case of Elderly Services

博物館扮演重要的文化角色，管理文化遺產與向觀眾展示物品，近年在新博物館學的理念推動下，博物館由目的轉變成工具，博物館的發展由過去以物為尊的思想，發展成為以人為尊的理念。博物館被期待能妥善運用空間特性與展覽資源，針對不同族群的需求提供服務方案，成為公共衛生服務或是社會關懷的一份子。
本研究透過訪談博物館業務推廣相關人員，了解博物館如何透過高齡服務彰顯其社會價值。研究發現博物館透過設施建置、人力配置、持續溝通、動線安排、跨域溝通等方式，有計畫地擴展原本不熟悉的高齡服務，也彰顯其擴展高齡服務的社會價值。研究建議將博物館納入社會關懷服務的範疇，除了盤點各地區博物館的資源，並透過專業訓練與建立共識，讓博物館服務作為實踐社會關懷的模式之一。

Museums play an important cultural role in managing cultural heritage and providing services to visitors. Museums play an important cultural role in managing cultural heritage and displaying objects to visitors. In recent years, under the concept of new museology, museums have changed from an end to a tool, and the development of museums has evolved from an object-oriented concept to a people-oriented concept. Museums are expected to make good use of their spatial characteristics and exhibition resources to provide service programs that meet the needs of different groups, and to become a part of public health services or social care. In this study, interviews were conducted with museum business promotion staff to understand how museums demonstrate their social values through ageing services. The study found that the museums have systematically expanded their unfamiliar senior services through the construction of facilities, manpower deployment, continuous communication, mobility arrangement, and cross-domain communication, which also demonstrates the social value of expanding senior services. The study suggests that museums should be included in the scope of social care services. In addition to taking stock of the resources of museums in different regions, the study also suggests that museum services should be used as one of the modes of practicing social care through professional training and consensus building. Secondly, the study proposes to compile the implementation results and problems, in addition to the inventory of museum service models in different regions that provide different types of community services, and through professional training and the establishment of cross-disciplinary consensus, to develop into a people-oriented reference.