問題導向學習之應用以企管系服務與知識實踐課程為例

An Application of Problem Based Learning : A Case of Service and Knowledge for Practice in Department of Business Administration

服務學習的目的在於執行服務的過程中，期望能夠透過實作來貢獻社區並讓學生獲得成長，然而投入服務意願的低落及無法落實反思皆是無法達成服務學習成效的因素。問題導向學習是一種動態的學習方式，藉由實際情境和問題來引發學生的參與意願與學習動機，學習效果在服務執行的過程中即可顯現。本研究的目的是藉由大學企管系服務學習的案例，呈現出如何將問題導向學習五階段應用於服務學習課程並確認其成效。課程前段準備包含志工服務訓練、商業營運模式、社會企業與企劃書撰寫技巧等等。我們與數個高雄市身心障礙團體合作，由學生對機構進行訪談、問題分析並提出解決方案。在課堂與教師及同儕充分討論後決定服務方案並執行。完成任務後由各組總結報告，並進行個人反思。最後，學生心得與機構問卷皆顯示本課程之教學方式與成果值得肯定。

The purpose of service learning is to make contribution to communities and help students’ growth through implementing service practices, but many issues may weaken its effects. Since the approach of problem-based learning is dynamic, it triggers students’ learning motivation and participation by real context and problems. We can find the learning effect during the stage of service implementation rather than the later stage of reflection. This paper aims to present a case of service learning in the department of business administration, which applied five stages of problem-based learning, and to identify its outcomes. In the beginning, we provided lectures of volunteer training, business model, social enterprise, and proposal writing. We contacted and cooperated with several Mental/physical disabilities welfare institutions in Kaohsiung City, and let students to visit them, analyzed problems, and proposed solutions. After discussing with teacher and classmates back and forth, students planned and implemented service activities. Finally, Students were required to write group reports and personal reflection. Feedbacks from all students and the institutions have recognized the teaching methods and effectiveness of this course.