公寓大廈管理委員會選擇物業管理公司要素之研究──以高雄市鼓山區為例

A Study on the Factors Influencing the Selection of Property Management Companies by Condominium Management Committees: A Case Study of Gushan District, Kaohsiung City

優質的物業管理對於公寓大廈的正常運作與居民的生活品質是扮演著極為重要的角色，管理委員會需要聘請物業管理公司來協助處理日常營運管理事務，在選擇物業管理公司時，管理委員會面臨著眾多的考量因素。而不同的管理委員會對選擇物業管理公司的要素亦存在一些不同的差異。經研究後發現，管理委員會選擇物業管理公司時會綜合考慮專業技能、服務品質、服務人員的態度、管理規約的調整建議，以及整體服務的提供、協助委員會的需求以確保社區高效運作、團隊合作良好、財務應清晰且清楚透明、嚴格監控大樓維護修繕的廠商、協助社區活動策劃執行、增進了社區互動、大樓管理執行能力、提供合理的員工薪資、服裝儀容、人員素質和穩定性、選擇參考卓越聲譽、在業界中具有高度信譽和市佔率高、注重公司對員工之照顧、提供完整教育訓練、標準作業規範（ＳＯＰ）、大樓設備熟悉度、法令證照完善等多面因素，為社區選擇最合適的物業管理夥伴，提高社區的整體運作和住戶的滿意度，並探討物業管理未來的趨勢與努力的方向。

High-quality property management plays an extremely important role in the proper operation of apartment buildings and the quality of life of residents. The management committee needs to hire a property management company to assist with daily operation management affairs. When choosing a property management company, the management committee faces many considerations. Different management committees have different criteria for selecting property management companies.Studies have found that management committees comprehensively consider factors such as professional skills, service quality, staff attitudes, suggestions for adjusting management regulations, the provision of overall services, assistance to the committee’s needs to ensure efficient community operation, good teamwork, clear and transparent finances, strict supervision of building maintenance and repair contractors, assistance in planning and executing community activities, enhancing community interaction, building management execution capabilities, providing reasonable employee salaries, dress codes, personnel quality and stability, selecting companies with excellent reputations, high credibility and market share in the industry, focusing on employee care, providing complete education and training, standard operating procedures (SOP), familiarity with building equipment, and perfect legal licenses. These factors help to choose the most suitable property management partner for the community, improve overall community operation and residents’satisfaction, as well as explore future trends and directions in property management.