提升建築價值與住戶滿意度角度探討物業管理介入前期規畫整合策略

Exploring Early Planning Integration Strategies of Property Management from the Perspective of Enhancing Building Value and Resident Satisfaction

在營建業中，建設公司往往專注於專案建設與交付，卻忽略了建築物後續的物業管理，且規劃設計多依賴設計者經驗，未能充分反映物業管理需求，導致管理困難、使用者滿意度降低及建築價值下降等問題。本研究透過專家訪談，探討物業管理常見問題與前期規劃設計改善建議，並建立相關指標，運用品質機能展開分析指標重要性。結果顯示，最重要的技術需求包括安全設施、親子活動空間、娛樂空間、包裹代收代寄及停車場空間，並針對其提出改善策略。鑒於建築物智慧化管理趨勢及自動化系統的引入，本研究運用統一塑模語言中的使用案例圖、活動圖及實體關係模型，分析物業管理人員在設施維護管理系統中的需求，並提出清晰具體的視覺化系統框架。該框架可協助利害關係人了解設施維護管理的核心特性，並作為物業管理介入前期規劃設計的溝通工具，促進各方共識與理解，提高建築價值及住戶滿意度。

In the construction industry, companies often focus on project construction and delivery, neglecting adequate resources for future property management. This oversight, coupled with reliance on planners' past experiences during design phases, often disregards property managers' needs, causing management challenges, reduced user satisfaction, and diminished building value. This study uses expert interviews to identify common property management issues and recommend early-stage planning improvements. Key technical indicators are established and prioritized using Quality Function Deployment (QFD). The top five indicators are safety facilities, parent-child activity spaces, entertainment spaces, parcel services, and parking space. Improvement strategies are then proposed for these areas. Given the trend of smart building management and the integration of automated systems, the study introduces a Facility Maintenance Management System. Using Unified Modeling Language (UML) tools like use case diagrams, activity diagrams, and entity-relationship models, the system's requirements are analyzed and visually represented.