金融保險業組織變革中女性員工工作價值觀與工作績效之質性探究

A Qualitative Study on Female Employees' Work Values and Job Performance during Organizational Change in the Financial and Insurance Industry

本研究旨在探討金融保險業組織變革中女性員工的工作價值觀對其工作績效的影響及其作用機制。研究採用質性研究方法，以金融保險業之正職女性行政人員為研究對象，透過立意抽樣選取符合條件的受訪者，運用深度訪談蒐集資料。根據訪談逐字稿，以紮根理論的開放編碼和主軸編碼進行系統性分析，歸納出「變革背景」、「變革實施」、「工作價值觀展現」、「績效影響」和「價值觀與績效的互動」五大範疇。研究發現，組織變革是一個涉及客觀組織要素調整和主觀員工因素變化的複雜動態過程，女性員工的感知、詮釋和反應是決定變革成敗的關鍵。女性員工的工作價值觀通過認知評價和行為調適兩種路徑，影響組織變革中的工作績效。研究揭示，女性員工因其獨特的社會角色和職業期望，在面對組織變革時展現出特定的價值觀和適應策略。不同價值觀的女性員工對待變革的方式存在差異，以個人發展為導向的員工，會將變革視為成長契機，而以維持現狀為導向的員工則傾向於抗拒變革。研究結果豐富了組織變革情境下女性員工工作價值觀與績效之間的關係，為組織在管理變革過程中支持和激勵女性員工提供了方向與參考。

This study explores the influence of work values on job performance among female employees during organizational change in the financial and insurance sectors. Employing a qualitative approach, the research focuses on full-time female administrative staff, utilizing in-depth interviews and grounded theory methodology for data collection and analysis. Five core categories emerged: Change Context, Change Implementation, Manifestation of Work Values, Performance Impact, and Interaction between Values and Performance. The findings reveal that organizational change is a complex process involving objective organizational adjustments and subjective employee factors. Female employees’perceptions and responses are pivotal in determining change success. The study demonstrates that work values influence job performance through cognitive appraisal and behavioral adaptation pathways.
Due to distinct social roles and career expectations, female employees exhibit specific value orientations and adaptation strategies when facing organizational change. Those oriented toward personal development tend to view change as an opportunity for growth, while others may resist change.
This research significantly enhances our understanding of the relationship between work values and performance among female employees during organizational change. Importantly, it provides practical insights for organizations to better support and motivate female staff during change processes, thereby contributing to improving organizational change management strategies.