應用品質機能展開法探討後疫情時代港埠物流之回復力──結合港埠物流經營者及航運業者之觀點

Applying Quality Function Deployment to Analyze the Resilience of Port Logistics in the Post-Pandemic Era: Combining the Perspectives of Port Operators and Shipping Company

近年來，港口物流產業面臨的不確定因素比以往更多，例如COVID-19、蘇伊士運河阻塞等。這些不確定性因素極大地影響了全球航運供應鏈，如高運費、港口擁堵等相關問題。本研究旨在提高後COVID-19時代港口物流的韌性。透過多層次品質機能展開（QFD）方法探討後疫情時代港口物流的韌性提升策略，針對當前面臨的挑戰如高運費和港口擁堵等問題，提出「鼓勵港口自動化與數位化」、「實施24小時運營」及「增加乾港的建設」三項核心技術解決方案。本研究的創新之處在於建立了一套考量多方觀點的港口物流韌性決策支持工具，特別強調服務提供者的需求，為實務工作者提供了一個新的視角來應對港口物流的韌性問題。

In recent years, port logistics industry is facing more uncertain factors than before, such as COVID-19, Suez Canal blockage, and so on. These uncertainties have greatly affected the global shipping supply chain such as high freight rates, port congestion, and other related issues. This research aims to improve the resilience of port logistics in the post COVID-19 era. Multilayer quality function deployment (QFD) was used in this study to investigate post COVID-19 resilience strategies by combining the views from multiple parties. The results propose three important resilience strategies (technical solutions), namely:“Encourage port automation and digitalization”,“Implementation of 24-hours operation”and“Increase the construction of dry ports”. Lastly, building a decision support tool for solving the port and logistics resilient issues. Practitioners could refer to this research to consider the resilient port logistics issue from multilayer QFD framework. The service provider’s voice is considered, and this is the key difference from previous studies.