人工智慧在公共行政的機會與挑戰   全文下載

Invited Essay―Opportunities and Challenges of AI in Public Administration

AI技術的運用為公共行政領域帶來了巨大的潛力，但其應用不僅關乎技術，還涉及深層的治理挑戰。因此，制定針對AI的政策和治理架構，特別是著重透明度與課責性至關重要，以確保AI的好處可以更廣泛地擴及社會大眾，並幫助政府有效管理AI的潛在風險。本文將深入探討AI整合進入政府部門所帶來的各種益處，包括行政流程簡化、服務遞送改善、決策制定優化、參與透明提升等潛在優勢，同時也評估政府部門在AI應用過程中可能面臨的挑戰，包括個人隱私權保護、道德風險、數位包容等方面的相關挑戰。此外，本文提出政府如何強化公務同仁在AI運用發展上的能力，像是AI的趨勢與運用、數位倫理與風險、資料品質與治理、以及數位人文思維。一切AI運用的實踐，都需要公務同仁對於數位或AI相關知識及能力的培養與建立，才能打造出下個階段的智慧政府。

The application of AI technology has immense potential for public administration, but it entails challenges that go beyond technical aspects, involving profound governance issues. Therefore, establishing AI-specific policies and governance frameworks, particularly focusing on transparency and accountability, is essential to ensure that the benefits of AI are widely accessible to society and to assist governments in effectively managing AIrelated risks. This paper provides an in-depth exploration of the various benefits that AI integration could offer government sectors, including streamlined administrative processes, improved service delivery, optimized decision-making, and increased transparency in public participation. It also assesses the challenges governments may face in adopting AI, such as protecting individual privacy, addressing ethical risks, and promoting digital inclusion. Furthermore, this paper proposes ways for governments to improve public officials’capabilities in AI applications, including AI trends and applications, digital ethics and risk management, data quality and governance, and digital humanism. For AI applications to be successfully implemented, public officials must develop and strengthen their knowledge and skills, paving the way for the next stage of smart government.