公共圖書館身心障礙者健康資訊服務現況及館員專業知能需求調查

A Survey on Health Information Services for People with Disabilities in Public Libraries and Librarians’Competency Needs

為瞭解國內公共圖書館發展身心障礙者健康資訊服務情形，本研究以「問卷調查法」蒐集國內縣市級以上公共圖書館提供身心障礙者健康資訊服務現況，輔以「深度訪談法」瞭解館員提供健康資訊服務需要的專業知能與繼續教育需求。研究結果顯示我國公共圖書館推廣健康資訊的活動形式，以辦理電影聽賞和工作坊為多，內容主題以日常健康保健、疾病預防照護、藥物資訊、健康照護資源等為主。館員提供健康資訊服務的困難，在於缺乏相關知識背景、館藏資源不足、擔心法律與隱私問題、不清楚參考資源等；但館員對於健康資訊服務繼續教育的意願很高，期望能強化健康資訊服務專業知能。最終綜合調查結果，提出公共圖書館推動身心障礙者健康資訊服務之建議。

To understand the development of health information services for people with disabilities in public libraries in Taiwan, this study utilized a questionnaire survey to gather information on the current status of health information services provided by public libraries at the county and city levels and above. Subsequently, in-depth interviews were conducted to explore the professional knowledge and continuing education needs of public librarians in providing health information services. The study’s results indicate that public libraries in Taiwan primarily promote health information through activities such as film screenings and workshops. The content of these activities typically focuses on topics like daily health care, disease prevention and management, medication information, and health care resources. Librarians face challenges in delivering health information services due to a lack of relevant knowledge, insufficient library resources, concerns over legal and privacy issues, and uncertainty about reference resources. Nonetheless, librarians express a strong willingness to pursue continuing education in health information services, to enhance their professional knowledge and skills in this area. In conclusion, based on the comprehensive survey results, the study proposes recommendations for public libraries in Taiwan to promote health information services for people with disabilities.