特勤保全適任性關鍵要素之研究

新北市國三學生遭割喉案以及台中捷運砍人事件引起社會廣大震撼，保全業中的另一種特殊業務：「特勤保全」的需求逐漸增加，例如企業主有人身安全的顧慮、豪宅業主的維安需求，以及特殊人道救援的任務等。由於前述任務對於特勤保全人力素質的要求越來越高，但特勤保全的適任性評量及選任評量標準到目前為止仍欠缺一套客觀的標準，故本研究之目的在探討特勤保全適任性的關鍵要素，本研究採用文獻回顧法及德菲法，透過專家訪談，歸納出三大構面與15個關鍵要素：構面一道德人品構面；構面二安全維護技能構面；構面三溝通與危機應變構面。研究結果發現以道德人品構面最第一重要，溝通與危機應變構面第二重要，安全維護技能構面第三重要。本研究結果發現特勤保全選任關鍵要素排序最重要之前六項因素為（1）忠誠度－－權重20.9%（2）金錢價值觀－－權重11.9%（3）職場倫理－－權重9.9%（4）家庭背景－－權重11.9%（5）犯罪紀錄－－權重8.9%（6）危機預防能力－－權重7.3%。本研究列舉六大實證案例，發現實證案例與本研究分析之結果完全吻合，本研究發現特勤保全選任關鍵要素之忠誠度、金錢價值觀、職場倫理、家庭背景、犯罪紀錄及危機預防能力都是聘任特勤保全必須別去留意的篩選因素。建議特勤保全選任時可以參考以上研究分析結果來進行人員篩選與考核。

Spurred by shocking incidents like the throat-cutting of a junior high school student in New Taipei City and the MRT slashing in Taichung, the demand for ''special security'' within the security industry is on the rise. This includes personal protection for business owners, security for mansion owners, and specialized humanitarian rescue missions. The increasing complexity of these tasks necessitates highly qualified special security personnel. However, objective standards for evaluating and selecting special security personnel remain lacking. Therefore, this study delves into the key factors for special security suitability. Employing literature review and the Delphi method, this study conducted expert interviews and identified three constructs and 15 key factors: Construct 1: Moral character; Construct 2: Security maintenance skills; Construct 3: Communication and crisis response. The findings reveal that moral character is the most crucial factor, followed by communication and crisis response, and security maintenance skills. The top six factors for selecting special security personnel, according to the study, are:(1)Loyalty - Weight 20.9% (2)Money values - Weight 11.9%(3)Workplace ethics - Weight 9.9%(4)Family background - Weight 11.9%(5)Criminal record - Weight 8.9%(6)Crisis prevention ability - Weight 7.3%. Six empirical cases cited in the study demonstrate perfect alignment with its analysis. It concludes that loyalty, money values, workplace ethics, family background, criminal record, and crisis prevention ability are all crucial screening factors when hiring special security personnel. The study recommends using these findings as a reference for special security personnel selection and assessment.