都市更新公益設施使用滿意度之研究──以臺北市為例

隨著社會經濟環境變遷及生活品質提升，民眾對於居住環境中之公共設施品質及數量需求亦隨之增加，臺北市為首善之都，公共設施用地常因土地價格高昂而取得不易，所幸透過都市更新提供之公益設施補足部分公共設施需求，為政府取得公共設施來源之一。本文以臺北市兩處都市更新公益設施，中原區民活動中心及誠安里活動中心為例，透過問卷調查及迴歸分析，了解兩處活動中心使用者對此公益設施使用情形及滿意度，以探討公益設施之設置是否符合民眾及地區發展需要，作為主管機關日後經營管理及審查公益設施申請獎勵案件之參考。本文實證結果發現，活動中心舉辦活動內容及軟體設備的重要性、開放時間、活動內容、硬體設備、位置便利性、公益設施提供活動中心使用以及活動中心設置有助於公共設施提供等之滿意度，共計8項變數皆達α＝0.05之顯著水準，顯示其為整體滿意度的影響因素，民眾並認同公益設施的提供符合民眾及地區需要，建議主管機關於進行公益設施獎勵案件審查時，除位置便利性之考量外，應對於公益設施未來的使用內容、軟硬體設備等項目，預先收集周邊居民之意見，使公益設施的提供符合地區需要，以達到增加公共設施數量及提升使用效率之目標。

Taipei City is the capital, but land for public facilities is difficult to obtain due to high land prices. Fortunately, public facilities provided through urban renewal are one of the government's sources. This study uses Taipei Zhongyuan District Activity Centre and the Cheng'anli Activity Centre as examples. It uses questionnaires and regression analysis to determine how users of the two activity centers use and are satisfied with the public facilities. The survey was conducted to determine whether the public welfare facilities meet the public's needs and the district's development to serve as a reference for the government to operate and manage the facilities and examine the applications for public welfare incentives in the future.
The results of this study showed the event content importance, the software importance, equipment, opening hours, event content, hardware and equipment satisfaction, the convenience of the event center, the satisfaction with the use of the event center by the public welfare facilities, and public facilities provided by the event center all reached a significant level ofα= 0.05 which indicates it is a substantial factor in the overall satisfaction level. The result recommends that in addition to the convenience of the location, the local government should also collect the opinions of the surrounding residents on the future use of the public facilities, software, and hardware so that the public facilities can meet the needs of local development and achieve the goal of subsidizing the shortage of public facilities and improving the efficiency of their use.