數位學習與文官體制動能   全文下載

Digital Learning and the Momentum of Civil Service System

在知識經濟發展的時代，人力資源的素質影響國家整體的發展，如何強化人力資源，透過數位學習方式，運用數位教材培訓所需人才，是提昇公務人力素質、增進國家人力品質的重要議題。申言之，世界性電子化政府的趨勢，多數行政機關都已大力投資於資訊科技的建置，諸如：內部網路、知識庫、知識平台、績效評估管理系統、行政決策支援系統，以及檔案管理資訊化，以建構良善的知識管理環境。由於知識管理活動，可經由數位學習予以強化與活絡，對公務人力素質之提升有其正面功能，對於文官體制之發展，亦必能發揮乘數效果。
由於文官體制之發展關涉公務人力素質與能力，如何使公務人員經由無時空限制的數位學習方式，激發其學習信心與提昇其智識技能，除高度隱性知識，多透過長期師徒方式的面對面引導傳遞與轉移外，顯性知識可由書面化為電子化（網路化）傳輸，而構築之知識社群宜跨（界）且發展善意與互助的人脈關係，進而培養具備國際觀的專業人才，以迎向現今國際化及數位化的挑戰。

In the era of knowledge-based economic development, the quality of human resources influence a country’s overall development. How to employ digital teaching material and digital learning method to train the talent has become an important issue in improving the quality of civil service and the general public.. More specifically, most government agencies have made large investment in information technology to comply with the trend of e-government worldwide, such as: intranet, knowledge tank, knowledge platform, performance evaluation management system, administrative policy support system and file management computerization, to build a good, sound environment for knowledge management. Since knowledge management activities may be consolidated and vitalized by digital learning, which has a positive effect on the improvement of personnel quality, it must, therefore, accelerate the effects of civil service system development.
Since the development of the civil service system is involved with public servants’qualities and abilities, it depends not only on highly implicit knowledge mostly passed and transferred by long-term face-to-face mentoring, but also on explicit knowledge transmitted by Internet through written material, to inspire greater learning confidence among public servants as well as to enhance their knowledge and skills through digital learning without the traditional restrictions of time and space. Meanwhile, the knowledge management communities built hereunder may be more appropriate to cross the boundaries, and to develop good, cooperative relationships to further train professional talent with an international perspective, to face international and digital challenges in the future.